Help Center

Frequently Asked Questions

Find quick answers regarding shipping, warranty claims, order tracking, and product care.

How do I track my order?

You can instantly check your order status and AWB tracking number by visiting our Order Tracking page and entering your order number.

How does the product warranty work?

Every Caramba bag includes warranty protection. You can register your item directly on our Warranty Registration portal using your purchase details.

What payment methods are supported?

We support secure online payments via Razorpay and PhonePe (UPI, Credit/Debit Cards, NetBanking) as well as Cash on Delivery (COD) for eligible pin codes.

How long does shipping take?

Orders are dispatched from our fulfillment center within 24–48 hours. Standard courier transit via Shiprocket takes 3 to 7 business days depending on your delivery location.

Can I modify or cancel my order?

If your order has not been dispatched yet, you can contact our support team immediately through our Enquiries & Support page.

Still have questions?

Our customer service team is ready to assist you with any specific queries.

Contact Support Team →